Privacy Policy

At Mudsmith, protecting your privacy is part of our commitment to trust and transparency. We understand that when you interact with our website, request services, or provide personal information, you expect it to be handled responsibly. This policy explains what information we collect, why we collect it, how we use it, and how we protect it. Our goal is to make this as clear and straightforward as possible.

1. Information We Collect

We collect information to ensure we can provide the best service to you, maintain operations efficiently, and continually improve our services. This includes:

• Personal Information:
  • Your name, email, phone number, company, billing/shipping address, and any other contact details you provide when communicating with us or placing orders.
  • This information helps us respond quickly to your inquiries, process deliveries, and maintain accurate records.
  • Your name, email, phone number, company, billing/shipping address, and any other contact details you provide when communicating with us or placing orders.
  • This information helps us respond quickly to your inquiries, process deliveries, and maintain accurate records.
  • Your name, email, phone number, company, billing/shipping address, and any other contact details you provide when communicating with us or placing orders.
  • This information helps us respond quickly to your inquiries, process deliveries, and maintain accurate records.
• Technical and Usage Information:
  • We automatically collect data about how you interact with our website, including the pages you visit, time spent on the site, IP addresses, device type, and browser details.
  • This helps us understand user behavior, improve navigation, and identify areas where we can enhance the online experience.
• Cookies and Tracking:
  • We use cookies, pixels, and similar technologies to remember your preferences, understand site performance, and personalize your experience.
  • These tools do not identify you personally unless you provide information directly, and they allow us to serve you more efficiently.
• Voluntary Information:
  • If you sign up for newsletters, fill out forms, or submit inquiries, we collect that information only to fulfill your requests.

2. How We Use Your Information

We use the information we collect to serve you better and ensure smooth operations across all Mudsmith services:

• To respond to questions, requests, and customer support inquiries promptly.
• To process orders, deliveries, billing, and contracts accurately and efficiently.
• To improve our website and digital experience by analyzing usage patterns and identifying trends.
• To communicate with you about relevant updates, promotions, or industry information, but only if you’ve opted in to receive such communications.
• To maintain compliance with legal or regulatory obligations.

Our guiding principle is simple: we use your information only to serve you better and never for purposes that compromise your privacy.

3. Sharing Your Information

We respect your data and share it only in limited, controlled situations:

• Trusted Service Providers: We may share information with logistics partners, payment processors, IT service providers, or other vendors necessary for delivering services. All third parties are required to protect your data and use it only as directed by Mudsmith.
• Legal Requirements: Your information may be shared if required by law, court orders, or government investigations.
• Business Transactions: In the unlikely event of a merger, acquisition, or sale of assets, customer information may be transferred to the new entity.

We never sell, trade, or rent your personal information. Your trust is far more valuable to us than anything else.

4. Data Security

Mudsmith is committed to keeping your data safe. We implement multiple layers of protection, including:

• Secure servers and encrypted connections for all sensitive transactions.
• Limited and controlled access to personal information among authorized personnel only.
• Routine audits, monitoring, and maintenance to ensure our systems remain secure.

While we work hard to protect your information, no system can be guaranteed 100% secure. By using our website, you acknowledge this limitation while trusting us to handle your data responsibly.

5. Your Privacy Rights

You have the right to control your personal information:

• Access and Correction: Request a copy of your information or correct any inaccuracies.
• Deletion: Ask us to remove your personal information from our records when it’s no longer needed.
• Opt-Out of Communications: You can unsubscribe from newsletters, promotions, or other marketing communications at any time.

To exert these rights, contact us at:

• Email: kengoldsmith@mudsmith.com
• Phone: (432) 687-6837

We pledge to respond promptly and helpfully to every request regarding your data.

6. Cookies, Tracking, and Analytics

Cookies and similar tracking technologies help Mudsmith provide a better online experience. They allow us to:

• Remember your site preferences, such as language or layout settings.
• Understand how our website is used, identify patterns, and improve navigation.
• Deliver personalized content and features that make your interactions smoother and faster.

You can manage or disable cookies through your browser settings. Note that disabling cookies may limit some features of our website.

7. Third-Party Links and Integrations

Some pages on our website may contain links to external websites, partners, suppliers, or service providers. These could include vendors providing chemicals, logistics services, equipment rentals, or industry-related resources. While we may reference or recommend these third-party services to provide additional value to you, Mudsmith does not control their websites or services, and we are not responsible for their privacy practices, content, or data handling.

We encourage you to exercise caution and review the privacy policies of any third-party site before sharing personal information, making purchases, or signing up for services. Some third-party sites may collect, store, or process data in ways that differ from Mudsmith’s standards.

8. Children’s Privacy

Mudsmith takes the privacy of children seriously. Our services, products, and website content are intended for adult users in the oilfield and industrial sector. We do not knowingly collect personal information from children under the age of 13, nor is our website designed for children.

If we become aware that we have inadvertently collected information from a child under 13, for example, if a parent or guardian signs up on a child’s behalf or data is submitted by mistake, we will promptly:

• Delete the personal information from our systems.
• Take measures to prevent future collection.

Parents and guardians who believe their child’s information may have been collected can contact us directly. We will work to resolve the matter as quickly as possible.

9. Data Retention

We retain your personal information only for as long as necessary to:

• Deliver our services effectively.
• Comply with legal or contractual obligations.
• Resolve disputes or enforce agreements.
• Maintain operational integrity and service quality.

Once data is no longer required, it is securely deleted or anonymized.

10. Changes to This Privacy Policy

Mudsmith is committed to transparency and keeping our privacy practices up-to-date. As our services, technology, or legal requirements evolve, we may need to update this Privacy Policy.

• When changes occur:
  • We will revise the Privacy Policy on this page and update the effective date to reflect the latest version.
  • Significant changes that impact how your personal information is collected, used, or shared will be highlighted, and we may notify you via email or a notice on our website if applicable.
• Why we update our policy:
  • To incorporate changes in applicable laws, regulations, or industry standards.
  • To reflect new features, services, or technologies introduced by Mudsmith.
  • To improve clarity and transparency about how your information is handled.
• Your Responsibility:
  • We encourage visitors and customers to review this Privacy Policy periodically to stay informed about our practices. Continuing to use Mudsmith’s website, services, or products after updates constitutes acceptance of the revised policy.

11. Contact Us

Questions or concerns about this Privacy Policy or how we handle your data? Reach out directly:

Mudsmith

• Email: kengoldsmith@mudsmith.com
• Phone: (432) 687-6837
• Address: 1309 WCR 114 Midland, TX 79706

We are committed to responding quickly and clearly to all privacy-related inquiries.